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FAQ

Most frequently asked questions about AccessNow

Rating a place

How do I add a review to AccessNow app?

To add a review on the app, simply search the place you want to rate on the map. Once you’ve selected the place, there is an “Add Review” button. You will then be asked to rate the place whether it is “Accessible”, “Partially Accessible” or “Not Accessible”, select all relevant accessibility tags and provide a personal review. 

Can I edit a previous review I've made on AccessNow app?

At the moment you can’t edit a pre-existing review on the map. It is a feature our team is working on. For now, you can remove your old one and add a new review to update it.

I have an accessibility complaint about a business. Can you help?

AccessNow is a platform providing crowdsourced accessibility information about places worldwide. We don’t cover legal matters but there are many great resources that can help. If you need legal services, we recommend ARCH Disability Law Centre (Canada) or Disability Rights Advocates (USA).

How do I choose the right accessibility rating or tag when reviewing a place?

If you’re not sure of how to rate or tag a place, you can refer to our Definitions page for a full list of all the different terms we use to describe aspects of accessibility on the AccessNow app.

I am trying to add a business but it doesn't come up when I search on the map. How do I add it?

We use Google Maps to populate our search results. If it’s on Google, it should be on AccessNow. If you’re still having trouble in finding the specific place you want to add, try searching it with a different term or contact us for more help. 

Getting involved

How can I get involved?

There are a lot of ways you can get involved with AccessNow! You can follow us on social media and sign up for our newsletter to get the latest news. You can host a Map Mission in your city and bring community together. You can become a Brand Ambassador and advocate for sharing accessibility information worldwide. You can contribute to our blog. Check out this page for more details.

Are you hiring?

Visit our Careers page to learn more about jobs at AccessNow.

I have skills and experience in ___________. I would love to help AccessNow grow.

Thank you for your interest! We are always looking for people like you to help build accessibility worldwide. You can check out this page on how you can get involved with AccessNow.

I have an editorial inquiry. Who do I reach out to?

We are always looking for contributors to our blog. If you have an idea for a post, you can send us an email. 

I'd like to collaborate with AccessNow.

We are open to collaborations as long as it provides value to our community. If you have a business or service and are interested in working together, you can send us an email.

Can’t find an answer to your question?